Version 2 – Internal Review – Not a Production MIS

Learner feedback

Questionnaire tracking and aggregate learner experience across completed learners.

Legacy page — not yet moved to shared learners. Uses older browser or reference data (names may show as "Signed learner #N"); do not use its counts operationally. Live learners are on the Learners page.

Response rate

0 of 0

Average satisfaction

—

Would recommend

—

Outstanding

Sent or not yet returned

Overdue

Past the configured due date

Complaints / issues

Always raises an alert

Open actions

Raised and not resolved

Learner-facing questionnaire — Default learner feedback template (editable)

Default / editable template (v0.1 draft) — these are not NSPP's official questions yet. Learners open a mobile-first form on a unique link (QR-friendly) that never shows NI number, funding, eligibility or internal notes. Prototype note: the link is unauthenticated by design for learners, so it exposes only the first name and the questionnaire itself.

Edit questions in Settings

1. Overall, how would you rate your course experience?rating5
2. How good was the support from your assessor / tutor?rating5
3. How clear was the information and communication from NSPP?rating5
4. How relevant was the training to your job or trade?rating5
5. Do you feel more confident and competent in your job or trade?choice
6. Has the programme helped your employment or career progression?choice
7. How likely are you to recommend NSPP to someone else?nps
8. What was most useful?text
9. What could we improve?text
10. Any other comments or a few words about your experiencetext

By funding stream

Group	Resp.	Sat.	Rec.

By qualification

Group	Resp.	Sat.	Rec.

By assessor

Group	Resp.	Sat.	Rec.

Completed fromto

RAG	Learner	Stream / assessor	Status	Due	Sent / reminders	Completed	Satisfaction	Recommend	Complaint / action	Learner link
No feedback records match these filters.

Feedback timing rules (configurable)

Programme / contract	Questionnaire due	Basis
York Bootcamp – L2 Cladding	7 days after completion	Bootcamp completers are asked within a week of the final milestone check.
YNY ASF / FCFJ	14 days after completion	Configurable placeholder — no contractual feedback timing supplied for FCFJ.
WMCA Adult Skills	14 days after completion	Configurable placeholder — WMCA feedback timing rule not supplied.
Private	7 days after completion	Commercial learners — internal service standard.

Version 2 internal review — questionnaire responses shown are prototype/demo records; a low satisfaction score alone is not treated as Red, but a complaint or an unresolved action always raises an alert. Values shown come from the supplied source spreadsheet and contract documents; nothing here is connected to a live MIS.